TopWhisky.be / TopWhisky.fr / specialists in whisky's & other spirits!

Conditions of Use

1. Agreement of sales terms
The customer acknowledges having read and agreed to all sales terms enumerated on this site while entering his order or his reservation.
The present general sales terms govern the contractual relations between TopWhisky and the customer, the two parties agreeing to it without limitation.

These general sales terms supersede all other conditions shown in other documents, unless a preceding written and formal dispensation has been authorised by the owner.


2. Items
The photographs depicting the items are not part of the contractual agreement.
In no cases, TopWhisky can be held responsible if mistakes are present.

Prices can change without prior notice.


3. Orders
TopWhisky confirm the order acceptance to the customer at the mentioned e-mail address.

TopWhisky reserve the right to cancel any order from a customer in contention over the payment of a previous order.

The purchaser is bound by the information disclosed while ordering.
In case of a mistake in the personal information of the addressee, the seller can not be held responsible for the inability to deliver the item.


4. Delivery
Delivery will be made by priority mail or transportation company.

A late delivery does not give the purchaser the right to claim fees.

In case of noticeable defects, the purchaser has the right to return the item under the terms mentioned in this document.
The merchandise always travel under the addressee's risk. Always check your parcel at reception.


5. Cancellation
You have 14 days (counting from the item reception date) to decide.
In case of an exchange or refund, you must send back the new item(s) in their original packaging and intact to the following address:

NV DOMINO (TopWhisky)

Bellestraat 55
8950 Heuvelland - Westouter
België


In case of an exchange, the shipping charges of the new delivery will be entirely at the expense of the customer.

In case of a lost parcel, an inquiry will be made with the postal service or transportation company. Only the result of this inquiry can grant the refund of the amount paid by the customer.


6. Price
Prices are in Euro.

The indicated price on the item description does not include shipping fees.
The indicated price in the order confirmation is the final price, including all applying taxes. The price includes the price of the items, handling, packaging and storage charges, shipping and preparation fees.


7. Payment
The price invoiced to the customer is the indicated price shown on the order confirmation made by TopWhisky

Payment possibilities: see Payment facilities

An order is sent only after full payment of the order.
Also, TopWhisky reserve the right to refuse an order coming from a customer in contention over the payment of a previous order.


8. Contention
The actual contract is under the Belgian jurisdiction.
TopWhisky cannot be held responsible for damage of any nature, material or non-material, or physical that may result in the improper use or functioning of the sold items.

The same situation applies for eventual modification of the products made by the manufacturers.


9. Legal information
The personal information collected for the purpose of selling by internet is mandatory.
This information is necessary to process, invoice and send the orders and to validate the guarantee.
Missing information will result in the cancellation of the order.

The customer has the right to access, modify or delete data in his file by asking TopWhisky.

Also, TopWhisky pledge not to communicate information relative to its customers to a third party, for free or for a compensation.